Talk about being pliable. I was in misery reading this. 

"The general manager lost his whole family in one of the fires in the building," Tata said. "I went up to him today and I told him how sorry I was, and he said, 'Sir, we are going to beat this. We are going to build this Taj back into what it was. We're standing with you. We will not let this event take us down.'"